8/16/2023 0 Comments Codenames undercover 2.0![]() A complete replacement of the faulty product.A full refund of the purchase price paid for the item to be refunded to the original payment method.If it is determined by our customer service team that there is indeed a major fault with the item you will be entitled to one of the following remedies: We also request that you take a photo showing the defect/fault to speed up the process as we may need to contact the manufacturer to ensure you receive the correct replacement part. Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. They will guide you through the returns process and help resolve the problem as quickly as possible.Īll claims of faulty items must be accompanied with a proof of purchase. If you have received an item with a defect, please contact our customer service team at 60 days of your purchase date. And other similar occurrences that are assessed by Games Portal on a case by case basis.We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact our customer service team at will work with you to resolve the problem as quickly as possible.Īt Games Portal we want every gaming experience to be perfect for our customers but unfortunately there are rare cases where an item, due to a manufacturing error, is discovered as faulty. If your return falls outside of these times and are seeking an update on your refund process please contact our customer support team at you received an item you didn't order. Once received, your return request will be processed within 1-3 business days.įor refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account. Returns generally take 2-5 business days to reach our warehouse. Cash Payment: If your original payment was made in cash and your items are returned in store to Games Portal we will refund your payment in cash. ![]() Please note funds make take a few business days to clear after refund confirmation.
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